PRIVACY POLICY
At Loudbrandstudios, your privacy matters to us. This policy explains what personal information we collect, how we use it, how we keep it safe, and what rights you have in relation to it. By using our website or services, you agree to the practices described here.
1. Information We Collect
We may collect information in the following ways:
Information you provide directly
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When you make a purchase, create an account, subscribe to our mailing list, or contact us, we may collect details such as your name, email address, phone number, billing/shipping address, and payment details.
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If you email or message us, we’ll also collect the information you choose to share.
Information collected automatically
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When you browse our website, we may automatically collect information such as your IP address, device type, browser type, and browsing behaviour (e.g., pages viewed, time spent on site) using cookies or similar technologies.
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This helps us improve your shopping experience and understand how people use our site.
Information from third parties
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We may receive information from trusted partners such as analytics providers (e.g., Google Analytics, Meta/Facebook) or payment processors to help us operate our business and deliver services to you.
2. How We Use Your Information
We use your information to:
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Process and deliver your orders.
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Provide customer service and respond to enquiries.
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Improve our website, products, and services.
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Send you marketing updates (only if you’ve opted in).
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Protect against fraud and ensure secure transactions.
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Personalise your shopping experience.
3. Sharing of Information
We do not sell your personal information. However, we may share it with trusted third parties who help us run our business, such as:
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Payment processors (to handle secure transactions).
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Delivery providers (to send your orders).
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Analytics and marketing partners (to understand customer behaviour and provide relevant updates/offers).
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Legal authorities if required by law or to protect our rights and safety.
4. Security of Your Information
We take appropriate measures to protect your personal information. However, no method of transmission or storage online can be guaranteed 100% secure. You share information with us at your own risk, but we use strict internal practices and only partner with service providers who prioritise data security.
5. Your Rights
Under UK and EU data protection law (GDPR), you have the right to:
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Access the personal information we hold about you.
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Request corrections to inaccurate or incomplete data.
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Request deletion of your data in certain circumstances.
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Opt out of marketing communications at any time.
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Withdraw consent where we rely on consent to process your data.
To exercise these rights, email us at customerservice@loudbrandstudios.com.
6. Cookies
Our website uses cookies to improve your experience (e.g., keeping items in your cart, remembering preferences, analysing site traffic). You can disable cookies in your browser settings, but some features of our website may not function properly as a result.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted here, and by continuing to use our services after changes are posted, you accept the revised policy.
8. Contact Us
If you have any questions about this policy or how we handle your information, please contact us at:
